VisualSupport - RemoteCall 3.0.51

  Continue to app

Publisher Description

Rsupport s VisualSupport RemoteCall solution utilizes the customer s mobile device camera to stream HD video of the issue(s) they re experiencing in real-time. By using Rsupport s VisualSupport RemoteCall solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection.

Improve First Call Resolution
Reduce Time to Resolution
Increase Overall Satisfaction

[Key Features]
1.Real-time Video Streaming
- Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream.
2.Screen Capture
- Analyze issues more effectively by taking a screenshot of what the customer is streaming.
3.On-screen Drawing
- Mark important areas for the customer to see to communicate certain points more clearly.
4.Easy to Connect
- All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative.

[Receiving Video Support - Customers]
1.Download, install, and then launch the VisualSupport application.
2.Enter the 6-digit connection code provided by the support representative, then click OK .
3.Engage in real-time video support.
4.Close the application once video support session has ended.

Requires iOS 6.0 or later. Compatible with iPhone, iPad, and iPod touch.

Download Information

We do not host VisualSupport - RemoteCall 3.0.51 on our servers, so we did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Apple Store and passed their terms and conditions to be listed, however we still recommend caution when installing it.

Disclaimer lists download links hosted by Apple Store, so if you have a question regarding a particular software contact the publisher directly. The download links for VisualSupport - RemoteCall 3.0.51 are provided to you by without any warranties, representations or guarantees of any kind, so download it at your own risk.

Add a review

Tell us your experience with VisualSupport - RemoteCall 3.0.51

Our Recommendations


Click stars to rate this APP!

Users Rating:  
  0.0/5     0
Editor Rating:  
Downloads last week: 0
Release Date: 2014-02-10
Publisher: RSupport
Operating System: ios
Type: Free