VisualSupport - RemoteCall 7.4.0003
Free Version
Publisher Description
Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport – RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection.
•Improve First Call Resolution
•Reduce Time to Resolution
•Increase Overall Satisfaction
[Key Features]
1.Real-time Video Streaming
- Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream.
2.Screen Capture
- Analyze issues more effectively by taking a screenshot of what the customer is streaming.
3.On-screen Drawing
- Mark important areas for the customer to see to communicate certain points more clearly.
4.Easy to Connect
- All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative.
[Receiving Video Support - Customers]
1.Download, install, and then launch the VisualSupport application.
2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3.Engage in real-time video support.
4.Close the application once video support session has ended.
Nov 16, 2023
Version 7.4.0003
- Other minor bug fixes
About VisualSupport - RemoteCall
VisualSupport - RemoteCall is a free app for iOS published in the System Maintenance list of apps, part of System Utilities.
The company that develops VisualSupport - RemoteCall is Rsupport. The latest version released by its developer is 7.4.0003.
To install VisualSupport - RemoteCall on your iOS device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2023-11-16 and was downloaded 5 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the VisualSupport - RemoteCall as malware if the download link is broken.
How to install VisualSupport - RemoteCall on your iOS device:
- Click on the Continue To App button on our website. This will redirect you to the App Store.
- Once the VisualSupport - RemoteCall is shown in the iTunes listing of your iOS device, you can start its download and installation. Tap on the GET button to the right of the app to start downloading it.
- If you are not logged-in the iOS appstore app, you'll be prompted for your your Apple ID and/or password.
- After VisualSupport - RemoteCall is downloaded, you'll see an INSTALL button to the right. Tap on it to start the actual installation of the iOS app.
- Once installation is finished you can tap on the OPEN button to start it. Its icon will also be added to your device home screen.
